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Credit card blunder not the first transaction error

Posted on July 26, 2009 by Dissent

A Carterton resident caught in a BNZ [Bank of New Zealand] privacy breach says his scrupulous home audits have uncovered similar transaction errors and saved him thousands.

The man, who declined to be named, triggered a BNZ blunder after a check of their credit card statement in January revealed a $20 transaction source out of Auckland that was not their own.

An Auckland woman, who wished to be known only as Mrs Hansford, had typed in a single wrong number from her credit card and mistakenly accessed the account belonging to the Carterton man and his partner (emphasis added), is irate that the BNZ disclosed her personal details so the man could resolve the matter.

The woman learned of her error when the Carterton man emailed her two days after she made a $20 internet transaction for digital photo prints.

The Carterton man said when the Auckland purchase was noticed he called BNZ to ask what went wrong.

He said he was “astounded” when a staff member denied the bank was responsible before giving him Mrs Hansford’s home address, work address, mobile phone number and private email address “so I could fix the matter myself”.

Read more in The Wairarapa Times-Age.

So if you just type in someone else’s credit card number, you get to conduct transactions on their account? If so, BNZ has much bigger problems than just giving out another customer’s details as they did…

Category: Breach IncidentsFinancial SectorNon-U.S.Other

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