DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

I can’t picture this happening here

Posted on August 22, 2009 by Dissent

The Guardian in the UK published this letter:

My mother regularly deposits pocket money in my 15-year-old son’s Bradford & Bingley savings account. Recently she paid in a £40 cheque at her local branch and asked for a receipt. She was handed a printed mini-statement showing his latest transactions. She did not feel she had any right to see such information but the cashier explained the bank no longer provided receipts unless she brought in the passbook. Surely this is a breach of the Data Protection Act? AR, Manchester

Stop and think. If this happened in the U.S., how might your bank handle the inquiry or complaint if you lodged one? Would you get an acknowledgment and an apology or would your concerns be minimized?

Here’s how the bank in question responded:

Bradford & Bingley phoned your son for his permission to investigate your complaint, as it should. The Data Protection Act covers everyone, whatever their age, so your mother should not have been given his statement. If a branch cannot produce a printed receipt, the staff should write one out by hand. The bank has now credited a £25 goodwill payment to your son’s account and sent flowers to your mother to apologise.

So yes, the bank erred, but I like the classy way they responded and wish more entities showed some class in similar situations.

Category: Breach IncidentsFinancial SectorNon-U.S.

Post navigation

← Symantec names the 100 “Dirtiest” websites of the summer
Two arrested in Alicante for hacking women’s files and stealing hundreds of sexual videos →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • McLaren provides written notice to 743,131 patients after ransomware attack in July 2024
  • A state forensics lab was leaking its files. Getting it locked down involved a number of people.
  • CoinMarketCap Hacked, Scrambles to Remove Malicious Wallet Verification Popup
  • Montana Attorney General launches investigation into Lee Enterprises data breach
  • AT&T gets preliminary approval for $177 million data breach settlement
  • Aflac notifies SEC of breach suspected to be work of Scattered Spider
  • Former JBLM soldier pleads guilty to attempting to share military secrets with China
  • No, the 16 billion credentials leak is not a new data breach — a wake-up call about fake news (Updated)
  • Tonga’s health system hit by cyberattack (1)
  • Russia Expert Falls Prey to Elite Hackers Disguised as US Officials

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • The Markup caught 4 more states sharing personal health data with Big Tech
  • Privacy in the Big Sky State: Montana’s Consumer Privacy Law Gets Amended
  • UK Passes Data Use and Access Regulation Bill
  • Officials defend Liberal bill that would force hospitals, banks, hotels to hand over data
  • US Judge Invalidates Biden Rule Protecting Privacy for Abortions
  • DOJ’s Data Security Program: Key Compliance Considerations for Impacted Entities
  • 23andMe fined £2.31 million for failing to protect UK users’ genetic data

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.