DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

Lincoln: technology issues exposed customer data since 2002

Posted on May 25, 2010 by Dissent

It was a series of technology issues, dating back to 2002, that Lincoln National Life Insurance and Lincoln Life & Annuity say resulted in the potential exposure of personal information of customers to other clients and their agents.

In a letter dated May 17 to the New Hampshire Attorney General’s Office, attorneys for Lincoln explain that when their system generates correspondence to a client, an e-copy is automatically stored in the client’s correspondence file so that the client and their agent can access it through a secure portal. Information in the client’s file may include name, address, policy or contract number, account values, trade and transaction activity, and date of birth. Social Security Numbers and health information are not included in the file.

In January 2010, an agent reported misfiled information from one client in another client’s file. In February, the firm got a second similar report involving another account. Within a week of the second notification, the company disabled all access to the correspondence portion of the portal while they investigated.

The investigation revealed that three technical errors — one in 2002, one in 2008, and the third in 2010 — were each “responsible for misfilings of certain correspondence from the time it occurred to the time the system was disabled in February 2010.”

Although the investigation revealed that correspondence folders containing misfiled correspondence had been accessed, they were unable to determine if the misfiled correspondence was ever accessed or opened. The firm reported that there is no indication of any misuse of misfiled correspondence, and they were notifying the 1,286 clients whose correspondence had been potentially exposed and offering to assist them adding password protection to their correspondence file.

Category: Breach IncidentsBusiness SectorExposureOf NoteU.S.

Post navigation

← Capital One: Who’s in their database?
Ie: Opposition rejects need for amendment →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • Nova Scotia Power hit by cyberattack, critical infrastructure targeted, no outages reported
  • Georgia hospital defeats data-tracking lawsuit
  • 60K BTC Wallets Tied to LockBit Ransomware Gang Leaked
  • UK: Legal Aid Agency hit by cyber security incident
  • Public notice for individuals affected by an information security breach in the Social Services, Health Care and Rescue Services Division of Helsinki
  • PowerSchool paid a hacker’s extortion demand, but now school district clients are being extorted anyway (3)
  • Defending Against UNC3944: Cybercrime Hardening Guidance from the Frontlines
  • Call for Public Input: Essential Cybersecurity Protections for K-12 Schools (2025-26 SY)
  • Cyberattack puts healthcare on hold for hundreds in St. Louis metro
  • Europol: DDoS-for-hire empire brought down: Poland arrests 4 administrators, US seizes 9 domains

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • Apple Siri Eavesdropping Payout Deadline Confirmed—How To Make A Claim
  • Privacy matters to Canadians – Privacy Commissioner of Canada marks Privacy Awareness Week with release of latest survey results
  • Missouri Clinic Must Give State AG Minor Trans Care Information
  • Georgia hospital defeats data-tracking lawsuit
  • No Postal Service Data Sharing to Deport Immigrants
  • DOGE aims to pool federal data, putting personal information at risk
  • Privacy concerns swirl around HHS plan to build Medicare, Medicaid database on autism

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.