DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

Silverpop’s response to media coverage of breaches

Posted on December 16, 2010 by Dissent

In response to recent news coverage indicating that breaches affecting McDonald’s, DeviantART customers (and possibly Walgreens customers?) were due to a breach at Silverpop, their CEO Bill Nussey responds on Silverpop’s blog:

The forensic investigation into the cyber attack on our company and customers has yielded some valuable insights. First, we have confirmed that our quick reaction to reset customer passwords was successful in halting the attack. Second, the specialized monitoring systems run by our outside experts continue to confirm that our existing and enhanced security measures are successfully protecting our application and our customers. Third, we are confident that our application infrastructure, the servers and networks behind our products, was not targeted or compromised as part of this attack. Fourth, third-party experts have confirmed that the attack was particularly sophisticated and we are working with customers and industry peers to share what we have learned.

In parallel to our customer and security-focused efforts, we continue to work with law enforcement to identify the criminals that have targeted us and several other companies in our industry. Stephen Emmett, one of the FBI special agents we have been communicating with, allowed me to share the following: “We have been and continue to work with Silverpop and others in the industry who have had criminals attempt to breach their systems and security safeguards. We are focused on identifying those that committed these cybercrimes and bringing them to justice.”

The media has recently been covering the security disclosures of several large brands. It is important to clarify that several of these large brands have never been Silverpop customers. I’m hopeful it is clear that the disclosed attacks cover multiple companies in our space and we, as an industry, need to work together to protect the security of all of our customers.

For the time being, our efforts will remain focused on the security of our applications and customer data, working with law enforcement and communicating with our customers, especially the small percentage who were negatively impacted by these attacks.

Rather than saying that “several of these large brands have never been Silverpop customers,” it would be better to just be clear which ones are not their customers, as they owe them no duty of confidentiality if they are not customers. That way, the media can get the story right.

Category: Breach IncidentsBusiness SectorU.S.

Post navigation

← California MD pleads guilty to 274 of 276 counts; to stand trial on remaining charges
(follow-up) Genesco notification to NH available online →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • Germany fines Vodafone $51 million for privacy, security breaches
  • Google: Hackers target Salesforce accounts in data extortion attacks
  • The US Grid Attack Looming on the Horizon
  • US govt login portal could be one cyberattack away from collapse, say auditors
  • Two Men Sentenced to Prison for Aggravated Identity Theft and Computer Hacking Crimes
  • 100,000 UK taxpayer accounts hit in £47m phishing attack on HMRC
  • CISA Alert: Updated Guidance on Play Ransomware
  • Almost one year later, U.S. Dermatology Partners is still not being very transparent about their 2024 breach
  • Oklahoma Expands its Security Breach Notification Law
  • Ransomware group Gunra claims to have exfiltrated 450 million patient records from American Hospital Dubai.

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • How the FBI Sought a Warrant to Search Instagram of Columbia Student Protesters
  • Germany fines Vodafone $51 million for privacy, security breaches
  • Malaysia enacts data sharing rules for public sector
  • U.S. Enacts Take It Down Act
  • 23andMe Bankruptcy Judge Ponders Trump Bill’s Injunction Impact
  • Hell No: The ODNI Wants to Make it Easier for the Government to Buy Your Data Without Warrant
  • US State Dept. says silence or anonymity on social media is suspicious

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.
Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report