After The Register made it clear yesterday that Travelodge had a problem somewhere with the security of it email lists, the company responded in this letter to customers:
Thursday 23rd June 2011 (3.00pm)
Dear Customer,
Our main priority is to ensure the security of our customers’ data, which is why I wanted to make you aware, that a small number of you; may have received a spam email via the email address you have registered with us.
Please be assured, we have not sold any customer data and no financial information has been compromised.
All financial data (including credit card information) is compliant with current best practice standards and is audited to PCI (Payment Card Industry) requirements.
The safety and security of your personal information is of the upmost importance to us and as a result we are currently conducting a comprehensive investigation into this issue.
If you receive an email similar to the one detailed below, please delete it as spam.
Good day. Don’t miss exciting career opening. The company is seeking for self-motivated people in United Kingdom to help us spread out our activity in the UK area.
Conditions:
– Full age United Kingdom resident
– Only basic knowledge of Internet & computer.
– Free access to personal e-mail box – 2-3 free hours per day
– Immediate replies on our written requests
– good organizational skills.You can without problem connect our work with your primary activity. Brilliant income ability. Free training available. Applicants must be smart and commerce motivated. Working only some hours per day. Any person residing in the United Kingdom can be our representative. Our manager will contact you within few hours if you attracted.
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Local News: from paris, with love who’s the toast of the airport show.If you have any questions regarding this matter please email: [email protected]. A further update will be given, when we have completed our investigation.
Guy Parsons
Chief Executive
Unanswered in their letter is the question I posed yesterday and that I also tweeted to them: does Travelodge handle their email marketing in-house or have they outsourced to an email marketing service that may have been hacked?