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DocuSign user information found through Google search (updated)

Posted on June 9, 2012 by Dissent

Oops.  AGBeat reports:

As the world’s largest electronic signature platform, DocuSign says that they have over 6 million unique signers processing millions of transactions per year and that they are “trusted by more people, more companies, more times than any other electronic signature provider in the world.”

In just one search query in particular, we uncovered 4,450 URLs filled with DocuSign customer names, emails, document names, and GPS coordinates of where documents were signed. These details are found on websites with URL structures appearing like the one below (which is not a functional link that takes you to a signed document, just an example):

Read more on AGBeat.

Update: DocuSign responded to the AGBeat report (see also comments below this blog entry). The problem is that although DocuSign claims that the documents that were viewable had been downloaded to non-secure sites, a comment on the original AGBeat thread  indicates that  some information was viewable on docusign.net if you knew where to look or searched Google.  As DocuSign and others have pointed out, this is not a data breach in the usual sense of that term, and I did not report it as a data breach. I tend to view these things more as “leaks” that need to be plugged, and DocuSign has reportedly taken some steps to address the issue. How seriously you view this leak may depend on whether your data were exposed and how sensitive you think it was.

 

 

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Category: Breach IncidentsExposureU.S.

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2 thoughts on “DocuSign user information found through Google search (updated)”

  1. Kiuly says:
    June 11, 2012 at 3:59 am

    DocuSign tells AGBeat that while the documents appear to be hosted on their secure https servers, “They are not. Anything that is found via Google search is not from DocuSign’s secure site, but rather the publicly accessible and searchable locations where customers have saved their personal copies of signed documents. In order to access documents, data, or transactions on the DocuSign Global Network, you must have the login credentials and password.

  2. kenmo says:
    June 11, 2012 at 6:07 pm

    Please see the updated post on AGBeat, which has corrected information on this issue. IT IS NOT A DATA BREACH. Further, DocuSign unilaterally took steps to help further control access to document information, even when stored outside the DocuSign system.

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