DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

Orient-Express Hotels notifies guests after data security breach (updated)

Posted on December 30, 2013 by Dissent

The Orient-Express Hotels Ltd. and its subsidiaries have notified an unspecified number of customers of a breach involving their credit card information.

On September 24, 2013, the luxury travel firm learned that an unauthorized individual had gained access to seven corporate e-mail accounts between July 2013 and September 24. Customers’ names, payment card numbers, card expiration dates, and security codes were in e-mails in those accounts.

The firm did not explain why customer information was in e-mails or whether that was a violation of their policy.  Nor do they explain why the e-mails weren’t encrypted. Or how they discovered the breach.

The firm offered its affected guests no free credit monitoring services, nor anything to compensate them for the inconvenience they might experience from having to cancel their cards, change accounts on auto-pay, etc.  Even though the firm reported no evidence of misuse of information, guests might choose to cancel those cards instead of relying on fraud alerts, even though they will still need to determine whether there had been any misuse since July.

Actually, if I was recipient of their breach notification with its lack of compensation, I probably wouldn’t book with them ever again. Surely a luxury outfit could do more for its guests than just notify them, tell them to check their account statements and free credit reports, and to consider placing a security freeze on their accounts?

So.. when is apology an enough and when isn’t it? I think the bigger the outfit is, the more I expect them to do something to compensate customers for time, effort, and inconvenience the customer has incurred because of their failure to adequately protect their information.  Do you agree?

Update: 5 Maryland residents were also affected.

Category: Business SectorHackU.S.

Post navigation

← Damned if you do, damned if you don’t?
Following hack, RegistratioNation discovers some customer data was inadvertently being stored on its server (updated) →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • Hearing on the Federal Government and AI
  • Nigerian National Sentenced To More Than Five Years For Hacking, Fraud, And Identity Theft Scheme
  • Data breach of patient info ends in firing of Miami hospital employee
  • Texas DOT investigates breach of crash report records, sends notification letters
  • PowerSchool hacker pleads guilty, released on personal recognizance bond
  • Rewards for Justice offers $10M reward for info on RedLine developer or RedLine’s use by foreign governments
  • New evidence links long-running hacking group to Indian government
  • Zaporizhzhia Cyber ​​Police Exposes Hacker Who Caused Millions in Losses to Victims by Mining Cryptocurrency
  • Germany fines Vodafone $51 million for privacy, security breaches
  • Google: Hackers target Salesforce accounts in data extortion attacks

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • The Decision That Murdered Privacy
  • Hearing on the Federal Government and AI
  • California county accused of using drones to spy on residents
  • How the FBI Sought a Warrant to Search Instagram of Columbia Student Protesters
  • Germany fines Vodafone $51 million for privacy, security breaches
  • Malaysia enacts data sharing rules for public sector
  • U.S. Enacts Take It Down Act

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.