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Coca-Cola notifying employees after laptops with personnel information were stolen (updated)

Posted on January 24, 2014 by Dissent

Things don’t always go better with Coke, it seems.

Coca-Cola Refreshments (CCR) is notifying employees “and other individuals” that they discovered on December 10th that several laptops assigned to current and former CCR/CCE users had been stolen. The laptops contained personal information.  The letter, signed by their CIO, Tom Miller, does not indicate when the laptops were stolen, how many were stolen, or the circumstances under which they were stolen.  Nor does the letter disclose how many employees had data on the laptops and whether the data on the laptops were encrypted (or if not, why not).

According to Miller, the laptops were successfully recovered, although, again, they do not explain how.

Although there has been no indication that the information has been misused, the firm is offering those affected free services with Kroll.

You can read their somewhat incomplete and unsatisfactory template notification letter on the website of the California Attorney General. Perhaps they will provide more details in their notifications to other states. If so, I’ll update this post as those reports become available.

Update:  Mike Esterl of WSJ reports that there are 74,000 employees and contractors being notified, 18,000 of whom had their Social Security numbers on the laptops that were stolen by an employee whose duty was to maintain or dispose of them.  Read more of the details on WSJ.

 

Category: Business SectorInsiderTheftU.S.

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23 thoughts on “Coca-Cola notifying employees after laptops with personnel information were stolen (updated)”

  1. tlm says:
    January 29, 2014 at 6:01 am

    Unfortunately, the website address for Kroll identity theft that was stated in letter cannot be accessed.

    1. Dissent says:
      January 29, 2014 at 7:04 am

      What website address did they provide?

  2. Thomas says:
    January 31, 2014 at 10:30 am

    Krolls web address.

    kroll.idMonitoringService.com

    1. Jerry says:
      February 10, 2014 at 1:33 pm

      Please sign me up.

      1. Dissent says:
        February 10, 2014 at 3:20 pm

        I hope that was a joke on your part.

  3. paul says:
    February 1, 2014 at 12:30 pm

    web site is still not working!

    1. Dissent says:
      February 1, 2014 at 1:39 pm

      Can you be more specific? How is it not working? Does it not allow you to continue if you enter info in the first (left) dialogue box or what?

      I can try to contact them but only if I have a description of what the problems are.

      1. Concerned says:
        February 1, 2014 at 7:05 pm

        Being able to locate the website would be helpful it is very concerning that I receive a letter and a website for information and assistance with identity theft and then hmmm…. it is no where to be found. Coca-Cola will be providing answers Monday Morning. You would think a corporation as large as Coca-Cola would be more careful with their employees information

  4. Concerned says:
    February 1, 2014 at 7:02 pm

    I am very concerned it will not work I have actually been trying to find it for the last hour so to say it doesn’t work is incorrect it is more like it does not exist

    1. Dissent says:
      February 1, 2014 at 7:44 pm

      Another commenter indicated the web site is http://kroll.idMonitoringService.com Have you tried that?

  5. Ernest says:
    February 3, 2014 at 4:05 pm

    As an employee whom is impacted by this , I believe the efforts from the corporate side are poor at best .

  6. carlos velazquez says:
    February 3, 2014 at 4:05 pm

    cannt find website to register for my free protection

  7. BB says:
    February 3, 2014 at 7:44 pm

    No problem with the site. Worked just fine.

    https://kroll.idmonitoringservice.com/enrollment/preenrollment

    1. distewart says:
      February 11, 2014 at 12:05 pm

      Thank you for the complete web address I got right in.

  8. PRA says:
    February 4, 2014 at 10:13 am

    Website is not working.

  9. NPA says:
    February 7, 2014 at 8:00 am

    Unable to find website….help

  10. Weird says:
    February 12, 2014 at 2:48 am

    My problem is they send you a letter with this and when you log in they want personal information. There is no introduction page of who you are giving your personal information too.

  11. Jennifer Paul says:
    February 12, 2014 at 9:10 am

    how do i sign up for the Kroll identity theft protection? I shouldnt even be going through this, seeing that i am a former employee.

  12. jeff w stobaugh says:
    February 13, 2014 at 10:49 am

    I think coca cola needs to take care of this since their company dropped the ball. Tell me what I need to do !

  13. George frank says:
    February 14, 2014 at 10:16 am

    Im an x employee i need to sign up for the service

  14. Dave says:
    February 17, 2014 at 4:43 pm

    Have tried for several days and keep geting error messages, “This command is not supported” or ‘val() is null or not an object these are the message I printed from the error report.

    1. Dissent says:
      February 17, 2014 at 4:53 pm

      Have you tried a different browser? If it’s still not working, call the phone number on the web site or in the letter they sent you.

  15. Anonymous says:
    February 17, 2014 at 7:27 pm

    Is this site secure, like when have to leave a SSN?

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