Katy Blakey reports that Blue Goose Cantina in McKinney has confirmed a payment card system breach that has impacted customers.
In a statement to NBC5, the majority owner of Blue Goose Cantina, Jill Peterson, wrote:
Last Wednesday evening we received a complaint from one of our guests that unauthorized charges had been made on his son’s credit card. Following additional complaints we realized our computer had been hacked. By 2:00 Thursday afternoon, we completely shut down our McKinney computer, called the police and our credit card processing firm and began soliciting advice from experts.
We have no evidence of any more trouble after that time, but between Wednesday night and early Thursday afternoon, the damage had already been done. Thankfully only our McKinney Blue Goose was involved, not our other locations.
Today a forensic team from 403 Labs flew in Chicago flew in to diagnose our problems. They have found that we are now virus free, and are now checking the Blue Goose computers at our other locations. We will continue to work with this team to insure our system remains safe.
The worst part is that our guests are so very inconvenienced. We cannot apologize enough for that, and I hope you will accept my personal apology.
Jill Peterson
Okay, that is an impressive response on just so many levels. Kudos to them and for saying the worst part is the inconvenience to their customers. A very personal/human touch with what sounds like a real apology. Nicely done.