Inexplicably, the word “bumbling” springs to mind. ITV reports:
An NHS scare about a text message scam targeting patients was accidentally sparked by a genuine inquiry from the health service, a spokeswoman has said.
NHS England warned members of the public in Cumbria and the North East on Tuesday, about a text which requested personal information, including date of birth and email address.
But after raising the alarm, it was discovered the message had been sent by an NHS organisation, not fraudsters.
This is despite the initial alert claiming the “NHS does not collect information in this way”.
Read more on ITV.