DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

Guardian Jacksonville Notifies 11,521 Patients of Email Compromise of Protected Health Information

Posted on April 13, 2018 by Dissent

From their notice of March 30:

Guardian Pharmacy of Jacksonville, LLC (“Guardian”) is notifying certain patients of the unauthorized access to certain limited pieces of patient information, including patient name, prescription medication information, treatment details, and diagnosis information.

For a small number of individuals, this information also included Social Security numbers and health insurance information.  Although we are unaware of any actual or attempted misuse of protected health information, Guardian is providing its impacted patients with information about the event, steps taken since discovering the incident to mitigate the risk of misuse of the information, and what can be done to better protect against potential harm resulting from this event.

On October 3, 2017, Guardian identified unusual activity in an employee email account. As part of Guardian’s immediate and ongoing investigation into the event, on February 14, 2018, it was determined that certain pieces of patient information were accessible to an unauthorized individual(s).

“We take this event very seriously,” Khristy McCelland, President of Guardian Pharmacy of Jacksonville, stated.  “Upon learning of the event, we immediately changed the credentials to the email account and launched an extensive internal investigation, which was supported by a third-party forensic investigation firm, into the nature and scope of the incident.  Once we confirmed that protected health information was accessible to an unauthorized individual(s), we immediately took steps to mitigate the risk to our impacted patients and to notify them of the incident.  In response to this incident, we have augmented our password security policies and provided additional training to employees.”

In addition to mailing letters to its impacted patients, Guardian disclosed this incident to the U.S. Department of Health and Human Services, the Florida Attorney General, and the major consumer reporting agencies on March 30, 2018.

Guardian is unaware of any actual or attempted misuse of its patients’ information and cannot confirm if their information was accessed without authorization.

Nevertheless, Guardian encourages its patients to review their Guardian account statements, health insurance account records, and explanation of benefits forms for suspicious activity.  Any suspicious activity should be immediately reported to the institution that issued the record.  Credit monitoring and identity restoration services are being offered to patients whose Social Security numbers were potentially impacted by this event.

To better assist its patients, Guardian has established a toll-free privacy inquiry line to answer any questions.  This privacy inquiry line is available Monday through Friday, 9:00 a.m. to 9:00 p.m. EST at (877) 646-8014. This inquiry line will remain open until June 30, 2018.

Category: HackHealth DataU.S.

Post navigation

← NC: Diagnostic Radiology & Imaging notifies 800 patients of phishing incident in 2017
Former Suncoast Hospital patients worried about abandoned medical records →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • Mysterious leaker GangExposed outs Conti kingpins in massive ransomware data dump
  • Resource: HoganLovells Asia-Pacific Data, Privacy and Cybersecurity Guide 2025
  • Class action settlement following ransomware attack will cost Fred Hutchinson Cancer Center about $52 million
  • Comstar LLC agrees to corrective action plan and fine to settle HHS OCR charges
  • Australian ransomware victims now must tell the government if they pay up
  • U.S. Sanctions Cloud Provider ‘Funnull’ as Top Source of ‘Pig Butchering’ Scams
  • Victoria’s Secret takes down website after security incident
  • U.S. Government Employee Arrested for Attempting to Provide Classified Information to Foreign Government
  • St. Cloud Provides Update on Ransomware Attack in 2024
  • Bradford Health Systems detected abnormal network activity in December 2023. They first sent out breach notices this week.

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • Resource: HoganLovells Asia-Pacific Data, Privacy and Cybersecurity Guide 2025
  • She Got an Abortion. So A Texas Cop Used 83,000 Cameras to Track Her Down.
  • Why AI May Be Listening In on Your Next Doctor’s Appointment
  • Watch out for activist judges trying to deprive us of our rights to safe reproductive healthcare
  • Nebraska Bans Minor Social Media Accounts Without Parental Consent
  • Trump Taps Palantir to Compile Data on Americans
  • The US Is Storing Migrant Children’s DNA in a Criminal Database

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.