DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

The Guidance Center notifies 1,235 patients after discovering insider wrongdoing

Posted on November 1, 2019 by Dissent

What havoc and costs a rogue insider/employee can cause. Here’s another example — this one from a new disclosure by external counsel for The Guidance Center in Long Beach, California. The Guidance Center (TGC) provides comprehensive mental health treatment to disadvantaged youth and their families. In their lawyer’s words:

In late March of 2019, TGC detected unusual activity within its digital environment when certain files could not be located by TGC staff. TGC immediately launched an internal investigation and discovered that some files and backups had been deleted, and that a computer had been reconfigured to permit remote access. Soon thereafter, TGC determined that these activities were most likely conducted by a former employee. TGC’s attorney sent this former employee a cease-and-desist letter on March 30, 2019, soon after which malicious activity ceased. TGC also reported this matter to the Long Beach Police Department and FBI. As a result, TGC worked several weeks to restore and secure its systems, and ensure operations were maintained.

On April 19, 2019, TGC engaged a leading, independent digital forensics firm to conduct an investigation into this incident and to determine whether there had been unauthorized access to sensitive client and/or employee information. The firm found no evidence that sensitive information contained on TGC’s information systems was accessed or acquired without authorization. However, the firm found that the former employee gained unauthorized remote access to certain TGC email accounts. On August 15, 2019, TGC learned that these email accounts contained some sensitive information. TGC then worked diligently to identify up-to-date address information required to notify potentially impacted individuals. On October 28, 2019, TGC confirmed that the personal information of the above-referenced California residents may have accessed without authorization, and provided notification of the incident to the U.S. Department of Health and Human Services’ Office for Civil Rights (“OCR”), pursuant to the HIPAA Breach Notification Rule. TGC previously notified the California Department of Public Health.

TGC is offering those impacted 12 months of credit monitoring with TransUnion. Their letter does not explain what the (presumably now former) employee’s motivation might have been in accessing files and deleting backups. Not only is their notification to the state attorney general silent on that point, but their letter to affected patients, reproduced below, does not reveal that it was an employee who was the bad actor in this matter.

If you were a patient of TGC or any entity that was notifying you of a breach that involves your mental health treatment, would it matter to you whether this was an external hack by someone outside of the country compared to a rogue employee? Do you want to know something about *who* did this and why so you could evaluate your risk? I would.

The Guidance Center - California Attorney General Notification LetterThe Guidance Center - Sample Notification Letter (CA)

Category: Health DataInsiderU.S.

Post navigation

← Desjardins data breach much larger than first estimated, affecting ALL 4.2 million members
NordVPN users’ passwords exposed in mass credential-stuffing attacks →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • Nigerian National Sentenced To More Than Five Years For Hacking, Fraud, And Identity Theft Scheme
  • Data breach of patient info ends in firing of Miami hospital employee
  • Texas DOT investigates breach of crash report records, sends notification letters
  • PowerSchool hacker pleads guilty, released on personal recognizance bond
  • Rewards for Justice offers $10M reward for info on RedLine developer or RedLine’s use by foreign governments
  • New evidence links long-running hacking group to Indian government
  • Zaporizhzhia Cyber ​​Police Exposes Hacker Who Caused Millions in Losses to Victims by Mining Cryptocurrency
  • Germany fines Vodafone $51 million for privacy, security breaches
  • Google: Hackers target Salesforce accounts in data extortion attacks
  • The US Grid Attack Looming on the Horizon

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • California county accused of using drones to spy on residents
  • How the FBI Sought a Warrant to Search Instagram of Columbia Student Protesters
  • Germany fines Vodafone $51 million for privacy, security breaches
  • Malaysia enacts data sharing rules for public sector
  • U.S. Enacts Take It Down Act
  • 23andMe Bankruptcy Judge Ponders Trump Bill’s Injunction Impact
  • Hell No: The ODNI Wants to Make it Easier for the Government to Buy Your Data Without Warrant

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.