Chris Duckett reports:
The NSW Auditor-General Margaret Crawford has released her office’s report into how Service NSW handles personal and business information, following the agency being breached earlier this year.
In May, the agency fessed up to the phishing attack, which led to 47 staff email accounts being compromised. The breach was said to have impacted 186,000 customers and exposed up to 738GB of customer information contained within 3.8 million documents.
Read more on ZDNet.
Service NSW’s statement in response to the release of the report can be found here. Here is a brief part of their statement:
Since the cyber attack on 47 staff email accounts earlier this year, Service NSW has also completed several privacy management improvements and commenced an organisation-wide program of enduring changes and improvements to the way we manage personal information. This includes:
- Implementing Multi-Factor Authentication on several critical applications, to reduce the risk of unauthorised access to email accounts and key software
- Strengthening information security practices for increased volumes of staff working remotely
- Reducing the amount of personal information at risk, with 92% less data held in staff mailboxes
- Appointing a Chief Risk Officer and Chief Privacy Officer to lead significant and enduring reforms to drive continuous improvement in managing personal information and privacy risk.