DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

Malware attack on Radixx Res disrupts 20 airlines’ ticket reservation systems

Posted on April 24, 2021 by chum1ng0

Radixx, a subsidiary of Sabre Corporation, provides an air passenger ticket reservation system for low-cost airline carriers. On April 22, Radixx announced that Radixx Res™ had experienced a malware incident on April 20 that impacted its reservation system. The incident reportedly did not impact Sabre systems, and the customer database was not compromised. The incident did impact the ability of 20 customer airlines to book reservations, however, and Radixx hoped to restore services by the end of April 22.

Despite their best efforts, however, systems were still impacted, and on April 23, Radixx provided an update:

We want to further update you on Radixx’s recent incident as part of our ongoing communication efforts and the following information is subject to update.

We are starting to recover service to our customers and our teams are coordinating with customers throughout that process. In parallel, we will continue to provide support to our customers with their manual operations. We understand the urgency of the situation and are working to resolve the issue as quickly as possible. We regret the disruption this is causing.

Some of the airlines affected included Peach Aviation and ZIPAIR in Japan, as well as Air Belgium, Sky Airlines in Chile, Air Transat in Canada, Vietravel in Vietnam, Aero K Airlines in South Korea, Salam Air in Oman, FlySafair in South Africa, Air India Express, and Wingo in Colombia.

The service interruption made it imposible for many of the airlines’ passengers to make, change, delete, or confirm bookings through the airlines’ web sites, although flight operations were not affected. In some cases, like the Air India Express notice below, passengers were informed that they could call the airlines to handle their reservation needs.

Air India Express Notice
Screen capture by @Chum1ng0 for DataBreaches.net

In other cases, passengers were informed that if they needed to cancel a flight but couldn’t because of the service disruption, the airlines would give them a flight credit or some other arrangement to compensate them.

On some level, the service interruption may be the most serious for one of two start-up low-cost airlines. Avelo Airlines had just launched on April 8 and has its first flights scheduled for April 28.

As of the time of publication, airlines sites still carry the apology message and service appears to still be disrupted.


Reporting by Chum1ng0; edited by Dissent.

Related posts:

  • CT: Attorney General Tong Resolves Data Breach Investigation of Sabre Hospitality Solutions
  • Is your airline’s e-ticketing system putting your data at risk?
  • Trump Hotels notifies some guests of payment card breach that began in 2016
Category: Business SectorMalwareU.S.

Post navigation

← CO: Peak Vista Community Health patient information on stolen computers
School Nutrition Vendor Sued for Compromise of 867,209 K-12 Student Records →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • Qantas customers involved in mammoth data breach
  • CMS Sending Letters to 103,000 Medicare beneficiaries whose info was involved in a Medicare.gov breach.
  • Esse Health provides update about April cyberattack and notifies 263,601 people
  • Terrible tales of opsec oversights: How cybercrooks get themselves caught
  • International Criminal Court hit with cyber attack during NATO summit
  • Pembroke Regional Hospital reported canceling appointments due to service delays from “an incident”
  • Iran-linked hackers threaten to release emails allegedly stolen from Trump associates
  • National Health Care Fraud Takedown Results in 324 Defendants Charged in Connection with Over $14.6 Billion in Alleged Fraud
  • Swiss Health Foundation Radix Hit by Cyberattack Affecting Federal Data
  • Russian hackers get 7 and 5 years in prison for large-scale cyber attacks with ransomware, over 60 million euros in bitcoins seized

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • The Trump administration is building a national citizenship data system
  • Supreme Court Decision on Age Verification Tramples Free Speech and Undermines Privacy
  • New Jersey Issues Draft Privacy Regulations: The New
  • Hacker helped kill FBI sources, witnesses in El Chapo case, according to watchdog report
  • Germany Wants Apple, Google to Remove DeepSeek From Their App Stores
  • Supreme Court upholds Texas law requiring age verification on porn sites
  • Justices nix Medicaid ‘right’ to choose doctor, defunding Planned Parenthood in South Carolina

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.