Sometimes you have to keep fighting, and sometimes, going to the media to get coverage of your complaint will help.
Mark Emem reports:
Bank of America repeatedly refused to reimburse a customer after hackers cracked his account and drained $70,000, according to a new report.
74-Year-Old Henry Waleczko says he became locked in a battle for his money – receiving letter after letter denying his claim – after a malicious actor infected his computer.
Waleczko contacted WSB-TV, his local news station in Atlanta, and handed over copies of the denials.
“As a result of our research, we’ve determined that we are unable to honor the claim [of fraud] for the following:
Our investigation found that the transaction in question was completed using a device that is consistent with previous valid account activity…”
Waleczko says the fraudster edited the details of his account, adding themselves as a co-owner before emptying it.
Read more at The Daily Hodl. It seems that after the local news station showed up, Bank of America investigated harder and suddenly the “CLOSED” complaint was no longer closed, the bank found evidence of fraud, and reimbursed the funds to his account.
DataBreaches notes that although the customer sounds like he’s blaming the bank in the televised interview, it’s not the bank’s fault his computer was compromised by malware. Was it the bank’s fault that the criminals were able to add themselves to his account? That’s another question for which DataBreaches has no answer.