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Zendesk ticket systems hijacked in massive global spam wave

Posted on January 22, 2026January 22, 2026 by Dissent

Lawrence Abrams reports:

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims reporting receiving hundreds of emails with strange and sometimes alarming subject lines.

The wave of spam messages started on January 18th, with people reporting on social media that they received hundreds of emails.

While the messages do not appear to contain malicious links or obvious phishing attempts, the sheer volume and chaotic nature of the emails have made them highly confusing and potentially alarming for recipients.

The emails are being generated by support platforms run by companies that use Zendesk for customer service.

Attackers are abusing Zendesk’s ability to allow unverified users to submit support tickets, which then automatically generate confirmation emails sent to the email address the attacker entered.

Read more at Bleeping Computer.


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