Lucy Battersby reports that an email gaffe by auto insurer Australian Associated Motor Insurers (AAMI) has enabled disgruntled consumers to find each other to band together:
The blind carbon copy (BCC) button on emails exists for a very good reason.
Unfortunately one of AAMI’s managers failed to use it the day she sent a message to 110 private addresses.
Even worse than releasing private emails, the message went to all the people with ongoing disputes against AAMI with the Financial Ombudsman Service.
Now the email has accidentally united a group of people, already very unhappy with one of Australia’s largest insurers, and who are now exploring the possibility of launching a class action.
Read more on SMH.