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Category: Business Sector

ZA: How to wreck customer relations

Posted on July 24, 2014 by Dissent

Wendy Knowler reports: As corporate mess-ups go, it was pretty big. A “pre-legal credit controller” employed by cellphone service provider Altech Autopage sent an e-mail to 45 of its subscribers earlier this month, many of them former subscribers, telling them to pay up or face the consequences. “We refer to your Altech Autopage account which…

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Game Over? Court Approves Sony Settlement In 2011 PSN Data Breach Case

Posted on July 24, 2014 by Dissent

Mike Futter reports: The US District Court for the Southern District of California has preliminarily approved a settlement over the 2011 PlayStation Network data breach, which took the service down for weeks. The cash value of the settlement could be as much as $17.75 million. The settlement includes an offer of a PS3 or PSP game,…

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eBay faces class action suit over data breach

Posted on July 24, 2014 by Dissent

John Ribeiro reports that a potential class action lawsuit has been filed against eBay in the wake of its disclosure of a breach: The consumer privacy class action lawsuit, filed Wednesday by Collin Green, a citizen of the state of Louisiana, alleged that the security breach was the result of eBay’s inadequate security in regard…

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UK: Online travel services company hit with monetary penalty by ICO following hack

Posted on July 24, 2014 by Dissent

From the Information Commissioner’s Office: Think W3 Limited, an online travel services company, has been served a £150,000 monetary penalty after a serious breach of the Data Protection Act revealed thousands of people’s details to a malicious hacker. The company was hacked in December 2012 after using insecure coding on the website of a subsidiary business, Essential…

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Massage school data breach may rub alumni the wrong way

Posted on July 23, 2014 by Dissent

Six hundred and eighty-three Maryland residents who are alumni of the Baltimore School of Massage (BSOM) and Baltimore School of Massage’s Steiner Institute of Esthetics are being offered three years of free credit monitoring, identity protection, and identity theft restoration services following on email error that exposed their information. On June 17, an employee accidentally…

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Cyber thieves got into 1,000 StubHub accounts; company says it issued refunds

Posted on July 23, 2014 by Dissent

AP reports: Cyber thieves got into more than 1,000 StubHub customers’ accounts and fraudulently bought tickets for events through the online ticket reseller, a law enforcement official and the company said. Arrests were expected in a case that sprawled across international borders, said the official, who wasn’t authorized to discuss it ahead of arrests being…

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