Vik Kirsch reports:
TD Canada Trust customers stood in long lineups in at least one Guelph branch Tuesday to replace debit cards after cash was stolen from their accounts or as a precaution against this high-tech theft.
“The lineup was just incredible,” customer Irene Hayes said after replacing her debit card to guard against further theft. She said she had $400 missing from her account, but was assured by bank staff it would be replaced within a few days.
“At least we’re getting it back, but I’m sure there are people who are going to be in dire straits about this,” Hayes said, noting she talked to one person in line, a student who said he had several thousand dollars missing from a school tuition account.
Bank branch staff run off their feet Tuesday were too busy to comment. And while TD Canada Trust corporate spokesperson Tashlin Hirani couldn’t readily provide details, she noted in an email response that “debit fraud is a growing problem that impacts all banks and their customers.”
It’s often due to “a compromised merchant terminal or PIN (personal information number) pad” at a retailer such as a gas station, restaurant or grocery store, Hirani said.
Read more on GuelphMercury.com.