Affinity Health Plan notified 496 heads of household within Affinity’s membership on August 21, 2015, about the disclosure of some of their personal information via a mailing of Child Health Plus renewal letters. A sample of the notification letter sent to affected households can be found in this link, which explains the incident in greater detail.
On Friday, August 14, 2015, Affinity discovered that a double-sided (English/Spanish or English/Chinese language) renewal letter that was mailed to heads of household on August 4, 2015, had shifted by one page during print production. This shift caused an error that resulted in some heads of household receiving letters with a different head of household’s name, address and children’s name(s) and unique Affinity member identification number(s) on the back of the letter. Affinity took immediate action to ensure that no additional mailings were sent containing this error. We also conducted a review of our print production processes and implemented additional quality measures to prevent a future incident.
As stated in the notice to members, the information disclosed, cannot be used to access any additional information about the child’s health or be used to obtain medical services. In addition, it is important to note that no child’s medical or health information was disclosed as a result of this error. If you have any additional concerns about the incident, or your Child Health Plus coverage, you can contact our Customer Service Department, toll free at (866) 247-5678.
Consistent with federal regulatory requirements, Affinity has notified the Office for Civil Rights within the U.S. Department of Health and Human Services of the mailing incident and is cooperating in the investigation of the matter.
SOURCE: Affinity Health Plan