Gareth Dunning reports:
A failing children’s clinic that lost vital paper work and mixed up medical records told a watchdog that expectations of its services were ‘unrealistic’.
Woodview Children’s Centre in Widnes has been issued with a Contract Performance Notice and resultant Action Plan after an investigation by Healthwatch Halton revealed major concerns.
However, staff at the centre initially defended criticism by saying that parents expected too much of the service – despite the majority of complaints being over basic administration and communication errors.
Read more on Runcorn and Widnes World.