DataBreaches.Net

Menu
  • About
  • Breach Notification Laws
  • Privacy Policy
  • Transparency Report
Menu

One month later, Ranhill still hasn’t fully recovered from cyberattack

Posted on August 31, 2023 by Dissent

On July 26, DataBreaches reported that DESORDEN had attacked  Ranhill Utilities Berhad, a provider of water and power supply in Malaysia.

At the time, DESORDEN claimed, in part:

The initial data breach was initiated on Nov 2021. For over 18 months, DESORDEN has been in their systems. On 17th July 2023, our group infiltrated their LIVE Billing System which handles online payment for more than a million of their customers. Between 18th July to 19th July, DESORDEN stole all of the databases in their billing system, deleted their backups and removed the databases entirely. On 19th July 2023, DESORDEN informed Ranhill management about the data breach and provided a deadline to respond by 21st July 2023. On 20th July, Ranhill company took all of their systems offline and brought the systems back online on 21st July 2023, without responding to DESORDEN (Live Billing System was still unrecoverable). On 23rd July 2023, DESORDEN launched a 2nd attack on their critical online system, AquaSmart which is Ranhill operational tool for managing water-related activities, repair scheduling and reservoir monitoring. Since 23rd July 2023, Ranhill systems are mostly taken offline without notifying the public.

Ranhill did not respond to this site’s inquiries at the time.

More than one month later, it appears that Ranhill has still been unable to fully  recover. DataBreaches previously reported complaints on Facebook about the payment app not working. It still isn’t working, and Ranhill does not even reply Facebook to customers who are frustrated and complaining about the inability to pay, as a “Wake up, Ranhill” message posted a few days ago suggests. Another customer complains because they have not received their bills for the past three months and can’t get them because the website is (still) down.

Ranhill has not responded to them.

So What Has Ranhill Done In Response to the Attack?

It’s hard to tell. Ranhill never replied to DataBreaches’ inquiries in July, and DataBreaches emailed them again on August 27 with a cc: to their investors relations email address.  A copy was also sent to the country’s data protection regulator.  In that email to the firm, DataBreaches posed a number of questions:

1. Did the attack impact the production or delivery of clean water at all?

2. Has Ranhill been unable to restore the payment system? People complain about months of impairment. Why hasn’t Ranhill even answered these customers on Facebook?

3. Has Ranhill notified law enforcement about the attack? If so, when did it notify them?

4. Has Ranhill notified any regulators about the attack? If so, which regulators and when did it notify them?

5. Has Ranhill notified employees that their information has been stolen? If so, when did it notify them and what is the company doing to help them protect themselves from fraud?

6. Has Ranhill notified all of its investors about the massive data theft and theft of backups? If so, when and how did it notify them?

No response has been received from Ranhill or the data protection regulator.

At one point, DESORDEN had indicated that the data would be put up for sale, but DataBreaches has not seen any sign of that yet.

Related posts:

  • Major Malaysian water utilities company hit by hackers; Ranhill offline; hackers claim databases and backups deleted
  • Thai entities continue to fall prey to cyberattacks and leaks
Category: Breach IncidentsBusiness SectorHackNon-U.S.

Post navigation

← Prime Therapeutics/Magellan Rx discloses HIPAA breach
AZ: Data breach could affect more than 100,000 in Pima County →

Now more than ever

"Stand with Ukraine:" above raised hands. The illustration is in blue and yellow, the colors of Ukraine's flag.

Search

Browse by Categories

Recent Posts

  • DOJ investigates ex-ransomware negotiator over extortion kickbacks
  • Hackers Using PDFs to Impersonate Microsoft, DocuSign, and More in Callback Phishing Campaigns
  • One in Five Law Firms Hit by Cyberattacks Over Past 12 Months
  • U.S. Sanctions Russian Bulletproof Hosting Provider for Supporting Cybercriminals Behind Ransomware
  • Senator Chides FBI for Weak Advice on Mobile Security
  • Cl0p cybercrime gang’s data exfiltration tool found vulnerable to RCE attacks
  • Kelly Benefits updates its 2024 data breach report: impacts 550,000 customers
  • Qantas customers involved in mammoth data breach
  • CMS Sending Letters to 103,000 Medicare beneficiaries whose info was involved in a Medicare.gov breach.
  • Esse Health provides update about April cyberattack and notifies 263,601 people (1)

No, You Can’t Buy a Post or an Interview

This site does not accept sponsored posts or link-back arrangements. Inquiries about either are ignored.

And despite what some trolls may try to claim: DataBreaches has never accepted even one dime to interview or report on anyone. Nor will DataBreaches ever pay anyone for data or to interview them.

Want to Get Our RSS Feed?

Grab it here:

https://databreaches.net/feed/

RSS Recent Posts on PogoWasRight.org

  • Oregon Amends Its Comprehensive Privacy Statute
  • Wisconsin Supreme Court’s Liberal Majority Strikes Down 176-Year-Old Abortion Ban
  • 20 States Sue HHS to Stop Medicaid Data Sharing with ICE
  • Kids are making deepfakes of each other, and laws aren’t keeping up
  • The Trump administration is building a national citizenship data system
  • Supreme Court Decision on Age Verification Tramples Free Speech and Undermines Privacy
  • New Jersey Issues Draft Privacy Regulations: The New

Have a News Tip?

Email: Tips[at]DataBreaches.net

Signal: +1 516-776-7756

Contact Me

Email: info[at]databreaches.net

Mastodon: Infosec.Exchange/@PogoWasRight

Signal: +1 516-776-7756

DMCA Concern: dmca[at]databreaches.net
© 2009 – 2025 DataBreaches.net and DataBreaches LLC. All rights reserved.