Kenneth L. Belva writes:
When in doubt, claim the account was hacked. That appears to be the reasoning of a Network Solutions Technical Support Representative. Normally I do not write about other companies but this is an interesting case. As professionals we view being hacked as something we defend against. While some breaches are out of our control, it’s still something we frown upon and wish to avoid. In this case, it’s just the opposite. It’s seen by a Network Solutions Representative as an easy way to close a technical case that could not be solved (initially). Since this is the first instance of using “You were hacked” as an excuse for lack of knowledge, thought other professionals may also find this intriguing. So, here’s a brief background.
Read more on BlogInfoSec.com. The first comment in response to the entry is from someone who self-identifies as a Network Solutions employee.