TiVo Notifies Customers of Epsilon Database Breach

Now it’s TiVo’s turn to issue a press release:

TiVo Inc. (NASDAQ: TIVO), the creator of and a leader in advanced television services including digital video recorders (DVRs) announced today that we were informed by Epsilon, a third-party e-mail marketing vendor who TiVo and other companies use to manage email communications, that an unauthorized person outside their company accessed files that included e-mail addresses of some TiVo customers. We were advised by Epsilon that the information that was obtained was limited to first name and/or email addresses only.

Epsilon does not have access to service information or credit card details and all such personally identifiable information remains secure.

Other companies including JP Morgan Chase and Kroger were also impacted by this breach. Epsilon is conducting a full investigation. We are also conducting our own internal investigation to verify the information Epsilon has provided to us regarding this incident.

We are in the process of notifying impacted customers of this breach.

A reader of DataBreaches.net sent along this email notification that he just received:

From: TiVo
Date: Sat, Apr 2, 2011 at 4:00 PM
Subject: Important Information About Your Account
To: [redacted]

Dear TiVo Customer,

Today we were informed by our email service provider that your email address was exposed due to unauthorized access of their system. Our email service provider deploys emails on our behalf to customers who have opted into email-based communications from us.

We were advised by our email service provider that the information that was obtained was limited to first name and/or email addresses only. Your service and any other personally identifiable information were not at risk and remain secure.

Please note, it is possible you may receive spam email messages as a result. We want to urge you to be cautious when opening links or attachments from unknown third parties.

We regret this has taken place and apologize for any inconvenience this may have caused you. We take your privacy very seriously, and we will continue to work diligently to protect your personal information.

If you have unsubscribed in the past, there is no need to unsubscribe again. Your preferences will remain in place.

Sincerely,
The TiVo Team