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AI-driven medical benefits servicer hit with data breach

Posted on October 1, 2025September 30, 2025 by Dissent

Chad Van Alstin reports:

Healthcare Interactive, a company that develops AI-based medical insurance benefit enrollment and billing solutions, confirmed last week that it experienced a data breach that involved personal data from customers being moved offsite by hackers.

The exact number of impacted individuals was not revealed. However, the company said stolen data included names, dates of birth, Social Security numbers, contact information and health insurance enrollment data—including ID numbers.

The company also said claims and patient care details were also compromised, including patient diagnoses, provider names, lab results, medical images and treatment plans.

Medical claims were also possibly taken, which includes things like account numbers and billing codes.

Healthcare Interactive said it has notified regulators of the cyberattack, which happened between July 8 and July 12, 2025. The intrusion was spotted on or around July 22, the company said, at which time it launched an investigation into the scope of the attack.

The vector of how hackers gained access, such as social engineering or phishing, was not revealed.

Read more at HealthExec.


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